My Busy Portal

How to use Conversation Filters & Bulk Actions Overview

The Conversation left panel is a new addition to the Conversations UI, which helps users filter conversations & perform various actions on them to improve their experience & effectiveness overall.

This article will cover conversation filters and bulk actions. To enable them for your sub-account, please head into labs or refer to

Covered in the Article:
Enable the ‘Conversation Filters’ first within ‘Labs.’


Bulk actions (limited to 100 conversations at a time)
Filter conversations (quick filters)
Sort conversations
Starred functionality:

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